FAQs | T-Shirt Elephant



What are your hours of operation?

We are open from 9am - 5pm EST, Monday through Friday. Please feel free to email us at orders@tshirtelephant.com​ anytime after hours as we answer all emails in the order we receive them the next day.

How do I get a quote?

The easiest way to get a quote is to use our Design Studio. Simply upload your design on your selected product and then hit the Get Quote button on the bottom of the screen. Once you are on the quote screen, select your desired quantity and then hit Update Quote. You will be given a quote for the total, and the cost for each item.

Do you do sample orders?

Because of the extremely high order volume we process, we do not offer free sample orders as a service. However, you’re welcome to place a small order before you plan on placing a larger order to test out our printing service. In addition, if you’re worried about print quality, please check out our gallery page for some images of our work. Please note that there is no guarantee that a sample or a smaller sized order will be printed with the same print method as a larger sized order. For small quantity orders, we almost always use DTG Printing and Vinyl, whereas on larger orders, we tend to use Screen Printing more often. Please keep this in mind when placing orders for samples.

What is the best way to get in touch with someone at T-Shirt Elephant?

You can either email us at orders@tshirtelephant.com or call customer service (during operating hours) at +1 844 593 5855.

Where are you located?

We are located in Toronto, Canada.

What is your return/exchange/cancellation policy?

Please see our Return Policy page.

Do you offer sponsorships?

We do offer sponsorships. To see if you are eligible please fill in the sponsorship request form on our website.

Do you offer special reseller pricing or wholesale pricing?

No, we do not. What you see on the website is what you get.

What happens if an item I ordered is out of stock?

If any product is out of stock we then reserve the right to replace the item with an item of equal or higher quality and value. If you have any questions and/or concerns please do not hesitate to reach out at orders@tshirtelephant.com.


Do you offer Youth sizes?

Some of our products come in youth sizes, please check the product page for details.

Do you have sizing charts?

Sizing charts are available on the individual product pages.

Do you offer products made in Canada?

Yes. We have a selection from several Canadian manufacturers in the “Made in Canada” section of our product catalogue.

Can I bring in my own products to get them printed on?

If you have a specific item you would like printed on or embroidered then please contact us at orders@tshirtelephant.com and we will try to work with your specifications.

Packing & Shipping

Do you offer free shipping?

Yes, we offer free standard shipping on all orders, placed via the website, over $100.

Do you offer rush shipping?

We offer two rush options at checkout for speedy deliveries.

Rush Delivery orders will ship within 10 business days and cost an additional 25% of the order subtotal.

Super Rush Delivery orders will ship within 7 business days and cost an additional 50% of the order subtotal.

What is the standard delivery time for an order?

Standard production is 14 business days in-house plus 3-5 business days for delivery.

How is my order shipped?

Depending on your location within Canada your order will be shipped by UPS or by Canada Post. We tend to use Canada Post for more rural locations and UPS for orders in major cities.

How do I get a tracking number for my order?

A tracking number (if applicable) will be provided via email once your order has shipped.

Can I pick up an order?

We offer local pick up in Toronto, but this needs to be arranged with our customer service representatives. You can find their email on our Contact page. We do not offer this as an option on our website.

Do you ship to PO boxes?

Yes, but we have to ship to PO boxes via Canada Post.

Do you ship outside of Canada?

We can arrange to ship outside of Canada, please contact our customer service.

Art & Design

What resolution is optimal for my artwork?

Vector is ideal, but 300dpi will do nicely as well.

What file types do you accept for upload?

We accept .jpeg, .png, .eps, and .pdf.

For best results, please use high resolution .jpeg or .png images, or vectored .eps/.pdf images without embedded artwork with all fonts converted to outlines.

My image looks pixelated, can you fix it?

We do our best to clean up any images before we print them, if it looks like your design will print blurry or pixelated then we will notify you and work toward a resolution.

Do you offer sleeve printing?

Sleeve printing is only available on the Gildan Heavy Cotton (G5000). Please use our online design studio to add your custom sleeve art.

Will you screen print my order, or will you use DTG?

Smaller quantity orders are typically printed with either DTG or using vinyl at the discretion of our printers, unless specified by the customer. Larger orders may be screen printed. This can change depending on the number of colours in the artwork as well.

Pricing & Payment

How do you determine pricing?

We determine pricing based on the cost of the specific product, the number of colours used in your design, and by the quantity of shirts required for your order. Everything is calculated automatically through the site.

Is there an additional charge for set up fees?

No, we do not charge separate set up fees. Pricing is all-inclusive.

What payment methods do you accept?

We accept VISA, MC, and AMEX.

Print Methods

What is screen printing?

Screen Printing is a professional print method that uses permanent and vibrantly coloured plastisol ink pressed through mesh (the screen). The ink is printed directly onto the t-shirt fabric and cured at 350 degrees to ensure the print never fades, cracks or peels. Screen Printing ensures a better final product that will outlast any other printing method. Screen printing is ideal for large quantities because the process allows for greater price breaks based on how many shirts are printed at once.

What is DTG?

Direct to Garment Printing is a high-quality method of printing custom apparel. It is ideal for spot-colours (solid colours) and produces vibrant prints that leave a smooth texture on the t-shirt. Screen Printing is ideal for larger orders because it allows us to offer our customers the best possible price for low runs while also offering incredible quality prints. Direct to Garment Printing uses a specially formatted inkjet printer that prints water-based ink directly into the fabric of your t-shirts. DTG printing is ideally used to print multi-colour images of small quantities of t-shirts, or to reproduce photos or full colour graphics. Direct to Garment leaves a softer feel, but still has the same long-lasting durability as Screen Printing.

Do you use iron-ons?

Never. Iron-ons are a cheap, non-permanent, method of heat pressing a printed piece of paper into the fabric of a t-shirt. It can be distinguished by the eye quite easily by its low quality. Iron-ons have dull colours, borders around the image, and often fade, crack, or peel after a few washes.

How do I place an order for embroidery?

All hat orders placed through the website will be embroidered.

If you’re interested in using our embroidery service for a different garment, such as a sweater or a jacket, you will need to get in touch with our customer service reps through email orders@tshirtelephant.com for more information regarding pricing.

We hope that our FAQs helped to give you more information about T-Shirt Elephant and our products. If you could not find an answer to your question, or you would like more information, please feel free to contact our customer service team. We are always available to help answer your questions and make it a priority make order custom apparel as simple and easy as possible.

Our FAQs are always evolving, if you think there should be another Question + Answer on here, please be sure to send us an email. We would greatly appreciate your feedback and help!